Breakfast

A good start can set the tone for the day ahead…

For many of our guests, breakfast is an integral part of their stay and they have high expectations for their first meal of the day. It might be something to look forward to before a busy day of meetings. A welcome morning of relaxation before a day of sightseeing. Or quite simply, a delightful change from the norm. With every unique guest, comes a unique way to breakfast. It is our role to ensure they can start the day their way.

Service Times

  • We are open from 6.30 am – 10 am on weekdays
  • 07 am – 11 am on weekends & bank holidays

Breakfast Service

  • Our guests are always greeted at the entrance to the room with a ‘good morning’. We ensure that we make eye contact and offer a genuine smile
  • Throughout breakfast, team members will regularly rotate the room offering to top up coffees and teas, and to take orders of additional breakfast items where needed
  • When it comes to allergies or dietary requirements, we’re always as flexible and accommodating as possible
  • Breakfast is served as a buffet

Handy Tips

It is important that we always refer to a guest by their name, asking them to confirm it if necessary rather than asking for their room number.

Illustration purpose

Allergies & Dietary Requirements

Our breakfast buffet labels should indicate allergens. We’re as flexible and accommodating as possible and offer food suggestions to suit the guest’s needs.

Music

Our branded playlist is to be played throughout opening hours.

Lighting

  • All light fittings are to be kept clean and in good working order
  • Ensure lighting settings are consistent and set to the hotel’s desired ambient levels for the time of day

Table Set-up

For breakfast, the following are provided on the table:

  • Salt & pepper shakers
  • Sugar sachet bowl
  • 1 napkin, knife, fork, tablespoon & teaspoon per place setting

Photo of breakfast table set up

Menu

  • The breakfast menu & range of food items is set centrally
  • Any requests to add additional local food items must be signed off by the brand team & the Central Ops team
  • There will always be a significant selection of gluten-free, vegan, and vegetarian options available for our guests
  • Food items will be reviewed and major changes to the menus will be made every 6 months
  • All menus and signage must be produced in line with brand guidelines

Photo of menus

Operational Standards Checklist