The space in which a guest will spend the most time during their stay. Here is where we pride ourselves on flawless execution every time.
After a warm welcome and seamless check-in, a guest’s room should be the last assurance that they’re in good hands. From comfort and consistency, to the highest standard of cleanliness – the bedroom should be a guest’s refuge from the chaotic city, and it should surpass expectations. And it will, if we can perfect the fundamentals and offer the unexpected.
At The Clermont, there are 4 categories of room:
- Classic – including single, double, twin, King and family rooms
- Deluxe – including double, twin and King rooms
- Superior – King size beds only
- Studio suites – King size beds only
The focal point of every room, there is something heavenly about a freshly made hotel bed — if you don’t want to immediately sit on it, something is wrong.
The bed should always be perfectly dressed, with every detail taken care of. Consistency is simply part of the process, with everything in its rightful place.
Bottom
- Every bed is laid with a mattress topper, a base sheet, pillow slips and a duvet cover
The way the bed is dressed depends on the size:
- Single beds are prepared with 2 pillows
- Queen beds are prepared with 4 pillows
- King & Super-King beds are prepared with 4 extra-large pillows
Top
- Every bed is beautifully finished with a set of decorative pillows placed at the head.
Classic
- Single beds – 1x rectangle cushion and 1x small long bolster cushion
- Double and King beds – 2x rectangle cushions and 1x standard long bolster cushion
- Twin beds – 1x rectangle cushion on each bed
Single beds
Double and King beds
Twin beds
In Deluxe rooms or above, all beds have 2x rectangle cushions and a decorative blanket is placed over one corner of the foot of the bed.
- Black in Suites
- Yellow in Superior
- Green in Deluxe
Bedsides
- On every left-hand bedside table there The Clermont Sleep card
- On every right-hand bedside table are the telephone and the TV remote
- Hairdryer
- Iron & ironing board
- 6 coat hangers, including 2 ‘clip’ coat hangers (we only use good quality wooden hangers)
- Laundry bag & service menu
- Foldaway luggage rack
- Laptop suitable safe
- 2 bathrobes & slippers (Superior rooms & Suites only)
Crockery & Glassware
A set of crockery and glassware is provided for each guest. One set is: 1 glass, 1 teacup, 1 espresso cup & 1 teaspoon. There should be a minimum of 2 sets provided per room. In Superior rooms and Suites there should also be 2 wine glasses.
Tea & Coffee
A hotel room isn’t complete without tea and coffee making facilities. We like to give our guests plenty of choice when it comes to their in-room refreshments, but we also understand that everyone likes it ‘their way’. We provide every room with a kettle, a Nespresso machine, and plenty of options so they feel right at home.
Tea & coffee provisions are as follows:
- Displayed in a container:
-
- 8 Tea bags: 2 Breakfast tea, 2 Earl Grey, 2 Chamomile, 2 Mint
- 4 Nespresso pods (including 1 decaf)
- 2 Hot chocolate sachets
- 4 White sugar, 4 brown sugar, 4 sweeteners
- 4 UHT milk pots
- Everyone loves a cookie jar. Ours are full of 2 packeted biscuits and a handful of retro sweets.
- We also include some savoury snacks. A packet of crisps and salted popcorn.
Minibar
An unexpected joy to discover in a hotel room – a complimentary minibar.
Classic and Deluxe:
- 1 bottle of still water, 1 bottle of sparkling water
- 1x can of diet coke
- 1x can of coke
Superior Rooms and Suites:
- 1 bottle of still water, 1 bottle of sparkling water
- 1x can of diet coke
- 1x can of coke
- 1x bottle of white wine
- 1x bottle of red wine
- 2x cans of beer
- 1x can of still apple juice
- 1x can of tonic water
- 1x miniature of whisky
- 1x miniature of gin
- 1x bar of chocolate
- The TV welcome screen is branded, with a welcome message and instructions for use
- A small bedroom information leaflet is placed on the desk in every room (where applicable)
- Guests are left a single printed door hanger offering breakfast in the room or to-go, with a link to further menus available via the TV or online
- Rooms with a coffee table should have a selection of brand approved books placed on it inside a set of bookends
- Plants bring life and nature into a room – superior rooms and suites should have a minimum of one living plant
Both the bedroom & bathroom space should be serviced and cleaned to the highest standard, with a ‘no compromise’ approach in checking that every detail has been delivered for every guest, whether a stayover or a new arriving guest.
- Rooms are to be audited daily for broken, chipped or otherwise damaged items. Any items should be replaced as soon as possible
When walking into their bathroom, guests should feel relaxed, refreshed and at ease – never questioning its cleanliness.
The bathroom should always be left as if no one has ever used it; replenished with fluffy towels, beautiful smelling toiletries, never short of soap, and absolutely spotless every time.
- A hand towel and bath sheet are provided for every guest, with a minimum of 2 per room
- Every bathroom is to have 1 bath mat
- Every bathroom is provided with a shampoo, tissue box, shower gel and conditioner pump bottle. These are to be refilled when they are less than two-thirds full. (If in doubt, top it up.)
- A hand soap pump bottle is provided and placed next to the sink (refilled when it is less than two-thirds full), along with a shower cap
- Hand lotion pump bottle is provided in superior rooms and suites
- There should be 2 glasses placed next to the sink
The bathroom has branded signage to inform our guests about our towel & bath mat policy.
It outlines the guest’s options to have fresh towels daily, retain towels and have them refreshed less frequently, or request a non-slip bath mat.
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