Whether it’s a working lunch, a celebratory afternoon tea or a romantic dinner for two. The table is set, the lighting is right and we’re ready to exceed expectations.
- Our all-day menu is available from 12 pm – 10 pm
- Afternoon tea is available from 12 pm– 5 pm
Extended service time can be applied if required, this is at the discretion of the hotel.
- Our guests are always met at the entrance, greeted with a friendly “good afternoon” or “good evening” and seated at their table. They are then presented with a menu
- A drinks order is taken immediately, unless the guest asks for more time to choose. The team member must return within 5 minutes
Allergies & Dietary Requirements
Resident – When taking the morning drinks order, we always ask if there are any allergies or dietary requirements we should know about. The exception to this rule is if we have already been informed about a hotel resident’s dietary requirements, in which case, we reconfirm this to them (for example, “I understand that you have a nut allergy”). We’re as flexible and accommodating as possible and offer food suggestions to suit the guest’s needs.
Non-resident – When showing a guest to their table/ when taking a guest’s drinks order we always ask if there are any allergies or dietary requirements we should know about.
Our branded playlist is to be played throughout opening hours.
- All light fittings are to be kept clean and in good working order
- Ensure lighting settings are consistent and set to the hotel’s desired ambient levels for the time of day
Lunchtime
The following are provided on the table:
- Salt & pepper shakers
- 1 napkin, knife & fork per place setting
- 1 water glass per place setting
Afternoon Tea
The following are provided on the table:
- Salt & pepper shakers
- Sugar sachet bowl
- 1 napkin, knife & fork per place setting
- 1 teacup, saucer & teaspoon per place setting
- 1 side plate & water glass per place setting
Illustration purpose
Dinner - after 5pm or when afternoon tea service has finished
The following are provided on the table:
- Salt & pepper shakers
- 1 napkin, knife & fork per place setting
- 1 water glass per place setting
- 1 wine glass per place setting
- Tea lights are introduced on all tables when the sun sets (or from 5.30 pm if the room is dark)
Photo of the dinner set-up
Photo of menus
- cloud_download All-day Checklist
- cloud_download Afternoon Tea Checklist