Public Areas

• Guests can access the lifts with their room key card
• Ensure lighting settings are consistent and set to the hotel’s desired ambient levels for that time of day
• All advertising must be produced according to brand guidelines. It should be relevant, and where possible, changed to match the appropriate offer to the time of day

• Clear, branded wayfinding is in place, directing guests to various parts of the property
• Any temporary signage must be produced in line with brand guidelines
• Lifts, stairs and corridors should be spot checked every hour. The overnight team are to carry out two patrols of these areas per evening
• Corridors are kept clear and clutter free at all times

• Bathrooms should be spot checked every 30 minutes (where applicable) for sufficient stock of toilet paper, soap and hand cream
• Soap and hand cream pumps are placed between every pair of sinks
• No advertising should be placed anywhere in the bathrooms; safety & hygiene messages can be displayed if necessary
• Each bathroom must feature a full-length mirror and a hand dryer/s. We do not use paper towels

• The gym is open between 6am – 11pm
• Access is gained via the guest’s keycard
• A branded playlist is on throughout opening hours
• Ensure lighting settings are consistent, set to ambient levels
• There should be a designated workout areas for cardio, weights, stretching / yoga (mat space)

The following are available in the gym:

• Water dispenser & biodegradable cups
• Fresh towels
• Hand sanitizer / spray
• Separate bins for used towels & rubbish
• Contact details for assistance

The computer area should be accessible to the guests 24/7

The following are contained in the space:

• A minimum of 1 computer (with branded home screen) & wireless printer, stocked with paper and ink
• Charging points
• Contact details for assistance